Best Foreign Exchange
17 YEARS OF TRUSTED EXCELLENCE
21 YEARS OF TRUSTED EXCELLENCE
Foreign Currency / Travel Money Customer Notification
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  1. CCTV Surveillance
    Please be advised that CCTV surveillance is operational at our branches, as part of the safety management procedures
  2. Debit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Debit Card Type Charges from customer's bank Our Charges
    1 Visa, Master Card This transaction is treated as cash advance and hence may be subjected to a flat handling or percentage charge. Therefore we recommend you to check with your bank. 0.21%
    (w.e.f. 1st Sep 2016)
    2 Maestro / Switch / Solo  N/A Not Accepted
  3. Credit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Local / Foreign
    Credit Cards
    Charges from customer’s bank Our Charges
    1 Local Credit Cards – Visa, Master Card (foreign currency purchase) Yes – refer to bank Minimum GBP 3.00 or 1.00%
    2 Local Credit Cards – Visa, Master Card (GBP cash advance) Yes – refer to bank Minimum GBP 7.00 or 7.00%
    3 Foreign Debit & Credit Cards Yes – refer to bank Minimum GBP 7.00 or 7.00%
  4. Supporting documents required for Debit and Credit card payments
    Furnished below are the required supporting evidences

    1 Debit and Credit Cards (irrespective of amount)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Photo copies will be taken of ID’s if the transaction is GBP 500.00 or above.
    • ID details will be recorded if the transaction is below
      GBP 500.00.
    2 Debit and Credit Cards (from GBP 2,000.00 to GBP 4,999.99)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Bank statements or acceptable utility bills etc as proof of address
    • Photo copies will be taken of the ID’s and supporting documents
    3 Debit and Credit Cards (from GBP 5,000.00 to GBP 9,999.99)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Acceptable utility bills as proof of address
    • A bank statement received within the last 3 months
    • Photo copies will be taken of the ID’s and supporting documents
    4 Debit and Credit Cards (from GBP 10,000.00 above)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Acceptable utility bills as proof of address
    • A bank statement received within the last 3 months
    • Additional supporting documents will be required according to the value and nature transation.
    • Photo copies will be taken of the ID’s and supporting documents
  5. Supporting documents required for cash payments
    Furnished below are the required supporting evidences.
    No Customer settlement Supporting evidences
    1 Cash (below GBP 2,000.00)
    • None.
    • We reserve the right to request the Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    2 Cash (from GBP 2,000.00 to GBP 4,999.99)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • We reserve the right to request for bank statements and acceptable utility bills etc as proof of address
    3 Cash
    (from GBP 5,000.00 to GBP 9,999.99)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998(ID's), bank statements or acceptable utility bills etc as proof of address
    • We reserve the right to request for bank statements specifically
    4 Cash (from GBP 10,000.00 to GBP 14,999.99)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998(ID's), bank statement and utility bills as proof of address.
    5 Cash (from GBP 15,000.00 above)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998(ID's), bank statement, utility bills as proof of address. Additionally invoices, details of source of funds, purpose of transaction and further documents will be required according to the value and nature of the transaction.
  6. Traveller’s cheques (T/C’s)
    Furnished below are the our applicable charges.
    No Instrument Our Charges
    1 We sell Sterling T/C’s Minimum GBP 3.00 or 1.50%
    2 We buy Sterling T/C’s Minimum GBP 3.00 or 3.00%
    3 We buy Sterling T/C’s sold by us None
    4 Foreign T/C’s None

    Note:
    • We reserve the right to ask for more documents and decline the transaction
    • In the absence of specific afore said documents, we may consider accepting alternate supporting evidences
  7. How to get the on-line rates at store
    • Exchange rates published at our branches may differ from one another and to that in the website
    • To obtain online rates (web site) you have to place a “fast track branch collection” order after 8.00am and before 6.30pm through our website and visit the nominated branch on the same day before 6.30pm for the collection of currencies
    • Then call over at the branch, pay for the currencies either by cash or card and collect the currencies
    • Online rates will be offered strictly upon placing fast track branch collection orders
  8. Financial Governance (H.M Revenue Customs-HMRC, FCA)
    • We are governed and regulated by financial regulatory bodies such as HMRC, FCA etc.
    • Therefore you are required to take extreme caution to ensure the legality of the monies and transactions.
  9. Important
    • We reserve the right to refuse any transaction with out disclosing the reason(s)
    • Further ID, supporting evidence(s) may require to be photocopied as applicable
    • Please check your money before leaving the office
    • No refunds will be permitted.

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