Best Foreign Exchange
17 YEARS OF TRUSTED EXCELLENCE
21 YEARS OF TRUSTED EXCELLENCE
Foreign Currency / Travel Money Customer Notification
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  1. CCTV Surveillance
    Please be advised that CCTV surveillance is operational at our branches, as part of the safety management procedures
  2. Debit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Debit Card Type Charges from customer's bank Our Charges
    1 Visa, Master Card This transaction is treated as cash advance and hence may be subjected to a flat handling or percentage charge. Therefore we recommend you to check with your bank. 0.21%
    (w.e.f. 1st Sep 2016)
    2 Maestro / Switch / Solo  N/A Not Accepted
  3. Credit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Local / Foreign
    Credit Cards
    Charges from customerís bank Our Charges
    1 Local Credit Cards Ė Visa, Master Card (foreign currency purchase) Yes – refer to bank Minimum GBP 3.00 or 1.00%
    2 Local Credit Cards Ė Visa, Master Card (GBP cash advance) Yes – refer to bank Minimum GBP 7.00 or 7.00%
    3 Foreign Debit & Credit Cards Yes – refer to bank Minimum GBP 7.00 or 7.00%
  4. Supporting documents required for Debit and Credit card payments
    Furnished below are the required supporting evidences

    1 Debit and Credit Cards (irrespective of amount)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Photo copies will be taken of IDís if the transaction is above GBP 500.00.
    2 Debit and Credit Cards (above GBP 2,000.00 and below GBP 5,000.00)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • Bank statements, acceptable utility bills etc as proof of address
    • Photo copies will be taken of the IDís and supporting documents
    3 Debit and Credit Cards (above GBP 5,000.00)
    • Case-by-case basis at our discretion
  5. Supporting documents required for cash payments
    Furnished below are the required supporting evidences.
    No Customer settlement Supporting evidences
    1 Cash (below GBP 2,000.00)
    • None.
    • We reserve the right to request the Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    2 Cash (above GBP 2,000.00 and below GBP 5,000.00)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998. (ID's)
    • We reserve the right to request for bank statements, acceptable utility bills etc as proof of address
    3 Cash
    (above GBP 5,000.00 and below GBP 10,000.00)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998(ID's), bank statements, acceptable utility bills etc as proof of address
    4 Cash (above GBP 10,000.00)
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998(ID's), bank statement, utility bills as proof of address, invoices, source of funds, purpose of transaction.
  6. Travellerís cheques (T/Cís)
    Furnished below are the our applicable charges.
    No Instrument Our Charges
    1 We sell Sterling T/Cís Minimum GBP 3.00 or 1.50%
    2 We buy Sterling T/Cís Minimum GBP 3.00 or 3.00%
    3 We buy Sterling T/Cís sold by us None
    4 Foreign T/Cís None

    Note:
    • Passport / full UK plastic photo driving licence or paper driving licence issued prior to 1998 (ID) need to be produced (The paper counterpart issued with plastic photo driving licence is now invalid as per DVLA).
  7. How to get the on-line rates at store
    • Exchange rates published at our branches may differ from one another and to that in the website
    • To obtain online rates (web site) you have to place a “fast track branch collection” order after 8.00am and before 6.30pm through our website and visit the nominated branch on the same day before 6.30pm for the collection of currencies
    • Then call over at the branch, pay for the currencies either by cash or card and collect the currencies
    • Online rates will be offered strictly upon placing fast track branch collection orders
  8. Financial Governance (H.M Revenue Customs-HMRC, FCA)
    • We are governed and regulated by financial regulatory bodies such as HMRC, FCA etc.
    • Therefore you are required to take extreme caution to ensure the legality of the monies and transactions.
  9. Important
    • We reserve the right to refuse any transaction with out disclosing the reason(s)
    • Also we reserve the right to request for additional supporting evidences as applicable
    • Further ID, supporting evidence(s) may require to be photocopied as applicable
    • Please check your money before leaving the office
    • No refunds will be permitted.

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