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International money transfer / Foreign Payments Customer Notification
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  1. CCTV Surveillance
    Please be advised that CCTV surveillance is operational at our branches, as part of the safety management procedures
  2. Debit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Debit Card Type Charges from customer's bank Our Charges
    1 Visa, Master Card This transaction is treated as cash advance and hence may be subjected to a flat handling or percentage charge. Therefore we recommend you to check with your bank. 0%
    2 Maestro / Switch / Solo  N/A Not Accepted
  3. Credit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Local / Foreign
    Credit Cards
    Charges from customer’s bank Our Charges
    1 Local Credit Cards – Visa, Master Card (foreign currency purchase) Yes – refer to bank 0%
    2 Local Credit Cards – Visa, Master Card (GBP cash advance) Yes – refer to bank Minimum GBP 7.00 or 7.00%
    3 Foreign Debit & Credit Cards Yes – refer to bank Minimum GBP 7.00 or 7.00%
  4. International Money Transfer
    Furnished below are the required supporting evidences.
    No Customer settlement Supporting evidences
    1 Transacting face to face at our branch counters
    • Valid ID
    • Bank statement for proof of funds
    • We reserve the right to ask for additional documents such as invoices, bill of lading, source of funds and evidence supporting purpose of transaction
    2 Transacting Non face to face via on-line or when through the e-mail
    • Valid ID
    • Bank statement for proof of funds
    • Proof of address
    • We reserve the right to ask for additional documents such as invoices, bill of lading, source of funds and evidence supporting purpose of transaction

    Valid Photographic ID Current proof of address
    • Photographic Driving License (Providing not used as Proof of Address)
    • Passport
    • Current EEA Member State National ID
    • National ID Card (non UK)
    • Police Warrant Card
     
    • Bank / Building Society statement (not older than 6 months)
    • Credit  Card / Loan Statement (not older than 6 months)
    • Household / Motor Insurance Documentation (1 year)
    • Photographic Driving License (providing not used as Identification) SHOULD BE UK ADDRESS
    • Utility Bill (not older than 6 months)
    • Council Tax Bill (1 year)
    • HMRC Communication (not older than 6 months)
    • TV Renewal Form (1 year)
    • Water Bill (not older than 6 months)
    • Letter from a UK Employer
    • Disabled Parking Document (must show address, signature and photograph)
  5. International Money Transfer
    Furnished below are the required information to effect international money transfers (bank-to-bank)
    No Required data No Required data
    1 Beneficiary name 6 Swift code
    2 Beneficiary address if remittance to Canada, Israel, India 7 America : ABA / Routing number, Australia : BSB number, Europe : IBAN
    3 Beneficiary bank’s name, address 8 Purpose of transfer
    4 America : Intermediary bank details  and there may be possible charges levied by the Intermediary bank 9 Sender’s name, address and contact details
    5 Country    

  6. Note:
    • We would take every endeavour to effect the money transfers at the earliest.
    • However we shall not under take liability for inevitable delays caused by banks, market holidays and regulatory bodies.
    • Incorrect details by customers would cause delays besides incurring costs.
    • In the absence of specific afore said documents, we may consider accepting alternate supporting evidences
  7. Financial Governance (H.M Revenue Customs-HMRC, FCA)
    • We are governed and regulated by financial regulatory bodies such as HMRC, FCA etc.
    • Therefore you are required to take extreme caution to ensure the legality of the monies and transactions.
  8. Important
    • We reserve the right to refuse any transaction without disclosing the reason(s)
    • Also we reserve the right to request for additional supporting evidences as applicable
    • Further ID, supporting evidence(s) may require to be photocopied as applicable
    • Please check your money before leaving the office
    • No refunds will be permitted.

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